Privacy policy
🔒 Privacy Policy
Pennie & Pennie Custom Design
Effective Date: November 1, 2025
Your privacy is very important to us. This Privacy Policy explains how Pennie & Pennie Custom Design collects, uses, and protects your personal information when you visit our website, place an order, or contact us.
By using our website, you agree to the terms described in this policy.
🛍️ 1. Information We Collect
When you visit or make a purchase on our website, we may collect the following types of information:
- Personal Information: name, email address, phone number, shipping/billing address, and payment details.
- Order Details: products purchased, customization details, and order preferences.
- Technical Information: IP address, browser type, and site activity through cookies or analytics tools (to help us improve your shopping experience).
We only collect the information you choose to provide when completing a purchase, subscribing to updates, or contacting us.
💳 2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Communicate with you about your order or customer support inquiries.
- Send order confirmations, shipping updates, or important notices.
- Improve our website, products, and customer experience.
- Comply with legal obligations (such as tax or accounting requirements).
We do not sell, rent, or trade your personal information to anyone.
🏦 3. Payment Security
All payments are processed through secure third-party payment gateways (such as PayPal, Shopify Payments, or Stripe).
We never store your credit card or payment details on our servers.
These services use industry-standard encryption to protect your data during transmission.
📦 4. Cookies & Tracking
Our website may use cookies to:
- Remember your shopping cart or preferences.
- Analyze website traffic and performance.
- Improve your browsing experience.
You can disable cookies in your browser settings at any time, but some parts of the site may not function properly without them.
💌 5. Email & Marketing
With your consent, we may send occasional emails about new products, promotions, or updates.
You can unsubscribe from our mailing list at any time by clicking “unsubscribe” in our emails or contacting us directly.
🤝 6. Sharing Information
We only share your information with trusted service providers who help us operate our business — such as shipping carriers, payment processors, or website hosts — and only as necessary to complete your transaction.
🧾 7. Data Retention
We keep your order information only as long as necessary for business, legal, or tax purposes. Once no longer needed, your data is securely deleted or anonymized.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
🩷 Thank You
Thank you for trusting Pennie & Pennie Custom Design! We respect your privacy and are committed to keeping your information safe while creating beautiful, personalized products for you.